Financial Dispute Arbitrator

The Client may file a complaint with the Financial Disputes Arbitrator (ACF), established by CONSOB, for the out-of-court resolution of disputes between investors (other than professional clients) and independent financial advisors, as well as financial consulting companies, regarding the obligations of diligence, fairness, information, and transparency in performing the activities governed by Articles 18-bis and 18-ter of the TUF (Consolidated Law on Finance). These include disputes falling under Part II of the TUF and disputes subject to Regulation (EU) no. 524/2013. 524/2013. Disputes involving monetary claims exceeding 500,000 euros are excluded from the Arbitrator’s jurisdiction. Additionally, the Arbitrator does not handle damages that are not the direct result of a non-fulfilment or violation by intermediaries of the above-mentioned obligations or damages that are not of a financial nature. The right to appeal to the ACF is irrevocable and can always be exercised, even in the presence of clauses in the contract assigning disputes to other out-of-court resolution bodies.

For more information, please refer to the website: https://www.acf.consob.it/